Privacy Policy

Introduction

OneTrackExpress (“OneTrackExpress”, “We”, “Us”, “Our”) is a brand operated by PeClicks India E-Services Private Limited, having its registered office at Office No. 2, Address Tower, Opp. RBK School Kanakia, Mira Road, Thane. Maharashtra – 401107.

This Privacy Policy explains how OneTrackExpress collects, uses, stores, processes, and protects information shared by users (“You”, “Your”, “Merchant”, “Franchisee”) while accessing or using our website www.onetrackexpress.in, mobile applications, platform, and services (collectively, the “Platform”).

This Privacy Policy forms an integral part of the Terms of Service of OneTrackExpress and shall be read in conjunction with the same.

Information We Collect

OneTrackExpress collects information to provide a secure, efficient, and personalized user experience. The information collected may include, without limitation:

• Name, business name, and contact details
• GST, PAN, Aadhaar or other statutory identifiers
• Shipping, billing, and warehouse details
• Order details, invoices, delivery status, returns, and complaints
• Customer data including names, addresses, phone numbers, and purchasing patterns
• Usage data, system logs, IP address, browser type, and device information

We may collect information when You:

• Register or create an account on OneTrackExpress
• Purchase or use any service or franchise model
• Place or process shipments through the Platform
• Contact us via email, phone, or other communication channels

Cookies

OneTrackExpress uses standard technologies such as cookies and similar tracking tools to enhance user experience.

Cookies are small data files stored on Your device that help us:

• Remember login and session details
• Maintain shopping cart or shipment data
• Understand usage patterns and improve platform performance
• Personalize content and services

Disabling cookies may limit or restrict access to certain features of the Platform.

Use of InformationThe information collected by OneTrackExpress is used for purposes including but not limited to:

• Providing and improving our Services
• Processing shipments and logistics operations
• Account management and customer support
• Compliance with legal and regulatory requirements
• Internal analytics, reporting, and business intelligence
• Development of new products, features, and AI-based tools
• Marketing and communication related to OneTrackExpress services

Disclosure of Information

OneTrackExpress does not sell, rent, or trade Your personal information to third parties for commercial gain.

However, information may be disclosed to:

• Logistic partners, vendors, and service providers strictly for service delivery
• Affiliates, partners, or consultants under confidentiality obligations
• Government or regulatory authorities when required by law
• Courts, law enforcement agencies, or statutory bodies

All such disclosures are made on a need-to-know basis and in compliance with applicable laws.

Security Procedures

OneTrackExpress has implemented reasonable and industry-standard security practices to protect Your information against unauthorized access, misuse, loss, or alteration.

Security measures include:

• Secure servers and encrypted communication (SSL)
• Restricted access controls and password-protected systems
• Periodic system monitoring and internal security reviews

Despite best efforts, no method of transmission over the internet is 100% secure. OneTrackExpress does not guarantee absolute security of information.

Security Standards

OneTrackExpress uses SSL (Secure Socket Layer) encryption for data transmission.

We do not accept credit card or sensitive financial information via email.

You are advised never to share payment details through email or unsecured channels.

Data Retention & Deletion

OneTrackExpress retains personal data only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Upon a valid request, data may be rendered inaccessible, subject to statutory retention obligations.

Data Protection & Legal Compliance

OneTrackExpress complies with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Applicable rules, regulations, and industry standards

You are responsible for ensuring lawful collection and sharing of customer data uploaded on the Platform.

Your Responsibilities

You agree to:

• Provide accurate and lawful information
• Obtain necessary consent from customers before sharing their data
• Maintain confidentiality of login credentials
• Use the Platform only for lawful purposes

Changes to This Privacy Policy

OneTrackExpress reserves the right to modify, amend, or update this Privacy Policy at any time.

Any changes shall be effective upon publication on the Platform.

Continued use of the Services constitutes acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

OneTrackExpress

(A brand of PeClicks India E-Services Private Limited)

📧 info@onetrackexpress.in

📞 +91 9730497305